Information We Collect And Sources Of Information
We may collect personal information about you. Personal information is information about an identifiable individual and includes information such as your address, phone number, government issued identification and information about transactions and deposits. We collect your personal information only as required to provide Our Services to you, which includes the following purposes: responding to your queries, identification, account creation and management, servicing and marketing purposes. We obtain information about you directly from you (e.g., if you submit information to us through our website or applications), through your use of Our Services, and from third parties (such as credit bureaus and demographic firms). Occasionally, we may also collect information about you online using “cookies” (small pieces of data stored by your Internet browser on your computer) or other tracking technology that may be used to remember passwords for you, to track your website usage with us and to provide you with customized content among other things. You may choose to decline cookies if your browser permits, but doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through the website.
Your information that is collected will be used and disclosed solely for the purposes of complying with law and to provide you with Our Services. There are certain situations where we will disclose your personal information such as:
- When we are required or authorized by law to do so (e.g., if a court issues a subpoena);
- When you have consented to the disclosure;
- When the services we are providing to you require us to give your information to a third-party service provider (please see below);
- When it is necessary to establish or collect amounts owed to us.
We share your personal information with service providers (e.g. payment processors) in order to provide Our Services to you. Our service providers are not authorized by us to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. If you do not wish us to provide your personal information to those service providers, we may be unable to provide you with Our Services or adequately respond to your query. Occasionally, we may use service providers outside of Canada to process and/or store personal information for us. Please note that personal information in the custody of these service providers may be subject to access by the law enforcement authorities of those jurisdictions in which the service providers are located. Our Privacy Officer, whose contact information is provided below, can provide further information about our policies and practices regarding service providers located outside of Canada and further information about how these service providers, collect, use, disclose or store personal information on our behalf.
Our Security Procedures
Your Access to Information
We provide you access to the personal information that we hold about you through your account online and either direct or indirect access to customer service representatives. Subject to any exceptions prescribed by law, you can access and correct your personal information and challenge the accuracy and completeness of the information we have about you. We may deny access when required or authorized by law. For example, we may deny access when granting access would have an unreasonable impact on other people’s privacy or when necessary to protect our confidential commercial information and the requested information cannot be severed from the balance of the record in which it is contained. If we deny your request for access to, or refuse a request to correct information, we shall explain why.
Retaining Your Information
We keep your information as long as reasonably required to complete our dealings with you, or as required by law, whichever is longer. You can also request that we remove your information from our records by contacting our Privacy Officer at the contact information below. Subject to our requirements for continued retention of your information (i.e., auditing purposes) or to fulfill our legal obligations, we will make every reasonable effort to honour your request.
How This Policy Applies to You
Our website and Our Services are not intended to solicit information of any kind from individuals under the majority in their jurisdiction of residence (“Minors”) without the required consent from their parents/guardians. If we become aware of any information we possess that may belong to a Minor, we will immediately obtain parental consent to delete this information from our servers. If you are a parent/guardian and you suspect that your child may have submitted personal information to us, please contact us at the information below.
If you have any questions, concerns or complaints about this Policy please contact our Privacy Officer through our Contact page or by emailing us at firstname.lastname@example.org. We will respond to your request or investigate your concern as quickly as we can.
**If you choose to communicate with us via email, please be aware that email is not a 100% secure medium for sending any personal or confidential information to us.**